LET ME GET THIS RIGHT... TREAT THE CUSTOMER WITH RESPECT,
DIAGNOSE THE PROBLEM CORRECTLY AND BE HONEST?
AND THEY'LL KEEP USING YOUR SERVICE?
WHY DIDN'T ANYONE ELSE THINK OF THIS?
At Awesome Appliance Repair, we value honesty and quality service. Our technicians enjoy finding the problem and explaining the solution to our customers. Appliance repair is our passion, and we love discussing the theory of operation of machines and the reasons for manufacturers' decisions. Our ultimate goal is to provide excellent customer service, treat your home with respect, and fix your appliance on our first visit.
We want our customers to brag about our service, but we also want to know how we can improve. Please let us know what we can do better, and don't forget to tell us what you liked!
Frequently Asked Questions
1. What makes you different?
We differentiate ourselves by prioritizing honesty and quality service. Our experienced technicians take the time to explain the problem and the solution to our customers, and we always strive to fix the issue on our first visit. We also offer a 1-year warranty on parts and labor for most repairs. In addition, we have a deep passion for appliance repair and love discussing the theory of operation of machines and the reasons for manufacturers' decisions.
We believe that our commitment to providing excellent customer service sets us apart. We prioritize prompt and effective communication with our customers and always aim to treat their homes with respect. We also offer same-day or next-day delivery of locally available parts to ensure timely service.
Unlike some other appliance repair companies, we are locally owned and operated. This means that we have a deep understanding of the needs of our community and are invested in building long-term relationships with our customers. We also only employ highly skilled and experienced technicians who have undergone rigorous background checks and factory training.
2. Do you offer a guarantee?
Absolutely. If you're not satisfied, we aren't either. We will not ignore you.
3. What do you charge and is the service fee applied?
Yes it is! We apply the service fee directly to your labor. You will not pay labor plus a service fee.
Our labor will absorb the service fee, but will never be less than the service fee.
The service fee is based on your particular area, but our base fee is $120.00
We use a national pricing guide referred to as The Appliance Blue Book. This allows us to stay current with industry standards for training and service. Your Diagnostic Fee will only "come off" of the total if you choose to pay in advance.
Our service fee is determined based by our "cost of doing business" analytics. We found the minimum amount needed to provide the level of service we have determined is necessary to be considered "Quality".
4. What if the appliance is built-in to my cabinets or stacked with a dryer on a washer?
We will handle stacked units on a case by case basis.
We will request pictures of the way the appliance is installed to determine if it is within our abilities.
Currently we are a small company without the man power to handle what we would consider "2-man jobs".
We are trying to grow, but we want the best!
5. Are you hiring and how much is your pay?
Yes, we are hiring!
We are looking for honest, reliable and dependable people WITH experience and WITHOUT to join our Awesome team as appliance repair technicians. We pay experienced technicians between $21- $33 per hour, with benefits.
Entry level technicians will start at $18-$20 per hour with benefits starting after the completion of training.
HERE'S A LINK IF YOU'RE INTERESTED
We offer expert repair services for a wide range of appliance brands, including Whirlpool, Liebherr, Frigidaire, LG Electronics, Samsung, General Electric, Maytag, and more.
Our factory-trained technicians have the knowledge and experience to repair refrigerators, washers, dryers, microwaves, and other in-home appliances.
We guarantee that our technicians are friendly, knowledgeable, and courteous. Most repairs qualify for our 1-year warranty on parts and labor.
At Awesome Appliance Repair, our technicians have over 20 years of experience repairing appliances.
Our business began in 2010 with just one technician and a dream.
Since then, we have grew into one of the most dependable appliance repair companies in Sacramento.
We are proud to offer our customers the benefit of our years of experience and expertise in the industry.